So far we've talked about "Views" as a way of looking at multiple records of data at once.

But Views have limitations.

The deepest view of data is found in reports.

What are the differences?

When selecting report types - you can choose from standard report types created by Salesforce, custom report types you create on your own, or these special report types we've created for maximum flexibility with HandsOn Connect.

Use cross filters to filter a report by an object's child objects using WITH or WITHOUT conditions. For example, filter a report to show just accounts with cases, or contacts without activities. You can apply cross filters by themselves, or in combination with field filters.

Note that filter logic applies only to field filters—not cross filters. You can create up to three cross filters per report.

Add subfilters to further filter by fields on the child object. For example, if you have a cross filter of Accounts with Opportunities, click Add Opportunity Filter and create the Opportunity Name equals ACME subfilter to see just those opportunities. You can create up to five subfilters for each cross filter.

Sometimes you might want to track volunteer opportunities, occurrences and connections strictly on the back end of the system. This is sometimes true for corporate events where volunteers will not be interacting with the website, but you still want to keep track of who volunteered and how many hours they served.

This can be done by placing a volunteer opportunity and its occurrences in Admin Status.

Volunteers who 'express interest' are sent an email notifying them that their interest has been communicated to the partner organization.

After the partner organization confirms or denies the volunteer, email messages are sent notifying the volunteer: