If you have a staffing change at your organization and have a new staff person taking over as your system administrator, there are several places in your HandsOn Connect system that you will need to make changes so the new system administrator is getting all of the notices they should and the system continues to operate as it should.  Please review the steps below to make all of the needed changes to reflect your new staffing.

The first thing you should do when changing System Administrators is to let the HandsOn Connect Team know you are changing System Administrators and giving them the name and contact information for the new System Administrator.  

Also the new System Administrator should create an account for themselves in ZenDesk.