Reset Salesforce Authenticator

If you switched phones and can no longer access Salesforce or want to change your authenticator app the steps below will help reconfigure your Salesforce Multi-Factor Authentication (MFA).

When you set up a multi-factor authenticator, you often have the option to choose from several apps or methods to authenticate. A few of the most common apps are:

  • Salesforce Authenticator
  • Authy
  • Microsoft Authenticator
  • Google Authenticator

We recommend using an authenticator like Authy that allows access from different devices to prevent getting locked out if you change phones.

How you disconnect a users current authenticator in Salesforce (so you may select a new authenticator method the next time the user logs in. )

  1. Log into Salesforce
  2. Click the Gear icon and then click Setup
  3. Use the Quick Find Box and search for Users
  4. Locate and select the User who needs to reset their authenticator
  5. Scroll down a bit to find the section that references One-Time Password Authenticator and Salesforce Authenticator
  6. Click the one that says Disconnect to formally disconnect the authenticator for the user.
  7. The user should now log out (if they are currently logged in) and log back into Salesforce
  8. When they log in this time, they will be prompted to setup a new authenticator.

Setting Up MFA

The user will be prompted to set up MFA the next time they login. If you want to use a different authenticator than Salesforce select Choose Another Verification Method.


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