Recent Updates
-
Updated on: Jan 16, 2019
Troubleshooting HandsOn Connect - (The 7 commandments of HandsOn Connect)
Is your calendar not showing up on the public site? Are searches taking you to error pages saying :You must be logged in to view this page?". Are you getting cryptic error messages about "missing rows"? Most errors that occur in HandsOn Connect stem from violating a few simple rules that 'break' the product.
If you follow these "11 commandments of HandsOn Connect," you will prevent problems before they happen and have a solid and stable system.
If you ARE having problems, check to make sure none of these things have been violated and use this guide to correct simple things that create big headaches :-)
-
Updated on: Jan 09, 2019
HandsOn Connect Profiles (Public Site and Sharing Portal Overview)
-
Updated on: Jan 08, 2019
Updating your company profile
-
Updated on: Jan 08, 2019
When to add a new object
Just because you can add as many fields as you want to an object - it doesn't mean you should. The power of a relational database comes in being able to see related objects in the page view - so you don't want to add too many extra fields with lookups in the record detail itself.
If you want to see a lot of different fields from different objects in one place, create a report!
But what do you do you do if, for example, you want to start keeping track of tools that are being used at different occurrences? Do you add fields to keep track of the tools?
NO. To fully leverage the power of a relational database you would create a new object: Tools.
-
Updated on: Jan 08, 2019
Changing the labels and values of fields and Picklists using Salesforce Translation
Everyone does things just a little differently. That’s why it’s possible to customize language on HandsOn Connect's administrative side and in the premium partner portal to align with your organization’s terminology.
-
Updated on: Jan 08, 2019
Enabling Batch Create for Team Members and Connections
This article details the steps taken by System Admins to enable the Batch Create Functionality for Team Members and Connections.
NOTE: The ability to batch create Team Members and Connections while making it easier to complete these steps have the potential to corrupt or duplicate your data. System Admins should only enable these features for trained users. It is not recommended that you enable this feature for Partner Staff. If desired you can use permission sets to enable it for designated staff and partner staff users.
To learn more about permission sets, see this Salesforce post
-
Updated on: Jan 08, 2019
Default Workflow User
By default, workflows typically use one email address as the sender of email alerts in the system. This is called the default workflow user.
(It's possible to change the sender of any email alert to other users in the system, but by default, its typically the default workflow user)
If you have a staff person leaving the organization, before you can deactivate their salesforce license you'll need to designate someone else to be the default workflow user.
-
Updated on: Jan 08, 2019
What to do when a Partner Staff leaves one organization and goes to another
When a staff member at a partner staff leaves their position, and no longer should have access to their partner portal, you need to perform a couple of steps to do this.
-
Updated on: Jan 07, 2019
How to update your email templates
-
Updated on: Jan 07, 2019
Setting the Default Workflow User
The Default workflow user's email address is set, by default, as the Sender of all email alerts send through workflows.
It can be defined to be any licensed salesforce user in your organization - and typically is the System Administrator.