Multi Factor Authentication (MFA) is an effective way to increase protection for user accounts against common threats like phishing attacks, credential stuffing, and account takeovers. It adds another layer of security to your login process by requiring users to enter two or more pieces of evidence — or factors — to prove they’re who they say they are. One factor is something the user knows, such as their username and password combination. Other factors are verification methods that the user has in their possession, such as an authenticator app or security key.

Beginning February 1, 2022, Salesforce will require customers to use MFA in order to access Salesforce products. All internal users who log in to Salesforce products through the user interface must use MFA for every login. This means HOC Support will no longer be able to access your Salesforce instance without someone from your organization granting us access.

Please follow the steps below to grant HOC Support access to your Salesforce instance before coming to Lab or opening a support case.

1.     Select your avatar or profile image and then select Settings.

2.     Select Grant Account Login Access from the left menu and then set the Access Duration for HandsOn Connect Support.

3.     Select Save to grant HOC Support access to your Salesforce instance.

There are 5 time intervals to choose from when granting access to your Salesforce instance:

1. No Access
2. 1 Day
3. 3 Days
4. 1 Week
5. 1 Month

Salesforce will also indicate when the access will expire depending on which time interval that you select. Any changes made to your Salesforce instance will be logged to the account that made the change for audit purposes.