Email Logs in Salesforce
How many times have you had a volunteer tell you they never received a particular email when you're pretty darn sure it was sent? Ever wished you could check? Well you can. Salesforce allows you to run a log of emails sent from the system. Email logs are CSV files that contain information about all email sent through Salesforce over the last 30 days. Read on to learn how to run an email log.
You will then specity the start date and time and end date and time for the range you wish to run. If you are looking to see if a particular contact was sent an email you would put the contact's email address in the next field and finally specify what email address you want to be notified at when the log is ready. Then click submit request.
When you download the CSV file it will look like this. It contains the date and time the email was sent, an internal message ID, recipient and sender's email addresses, the delivery status of the email and any error codes associated with the email. You can use the error codes to troubleshoot email issues.