Default Workflow User

By default, workflows typically use one email address as the sender of email alerts in the system. This is called the default workflow user.

(It's possible to change the sender of any email alert to other users in the system, or to an organization-wide email address but by default, its typically the default workflow user)

If you have a staff person leaving the organization, before you can deactivate their salesforce license you'll need to designate someone else to be the default workflow user.

Default Workflow User

To change the Default Workflow User, go to Setup and search for Process Automation Settings.

Default Workflow User

Changing Default Workflow User

Then you just need to do a lookup to the new System Administrator or whomever you want to fill this role and click Save. .

If you want to set workflows to someone other than the default workflow user you can create additional organization-wide email addresses


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