How volunteers can join the waitlist for occurrences that have no space remaining
Each occurrence of a volunteer opportunity has a maximum number of sign-ups that are allowed, as defined in the occurrence record.
When an occurrence reaches capacity, volunteers are given the option of adding themselves to a wait list for that opportunity. (Waitlists are for Date and Time Specific Opportunities, but not for Individually Scheduled Opportunities where a volunteer can have multiple connections)
If we click on Express Interest (or Sign Up for a full sign-up opportunity) we get a pop-up
If their are additional questions, we'll still be asked them on the next screen.
After clicking the submit button we'll be taken to a page that will notify us we're on the waiting list.
Note: There is a site setting for HandsOn Connect where "Full Occurrences are not displayed". If your site has been configured to not display full occurrences, then volunteers will not be able to join waitlists.
If you do not wish to have volunteers join waiting lists, make a request to update your site to not display Full Occurrence. (Once they are full - they will be removed from search so that no one sees them and tries to join the waitlist).
There is also an advanced option available at the occurrence level to Turn of the Waitlist for an individual occurrence. See this article on how to enable 'turn off waitlist' for occurrences.